FAQs

FREQUENTLY ASK QUESTIONS WITH ANSWERS


ORDERS
Can I come and view the plants you have in stock before buying one?

Unfortunately we are online shop only, so can’t receive visitors.

When is (…) going to be back in stock?

We usually re-stock every couple of weeks, but all plants are subject to availability from our suppliers. Please contact us to find out more.

Can I order a plant that is not in your shop?

We are always looking for new exciting plants for you (and our own collection). Please feel free to contact us and we may be able to source it for you.

Do you reserve plants?

I’m afraid we do not, plants are sold on a first come, first served basis and only once you have made payment will the plant be put to the side for you.

How will I know when my order has been confirmed ?

You will receive an order email confirmation once your order has been processed.

DELIVERY
When will my order be shipped?

We aim to despatch all orders within 2 working days. We ship orders Monday to Thursday to avoid plants sitting in postage facilities over the weekend.

Can I specify when I would like to receive my parcel?

Unfortunately at this moment we are unable to offer Nominated Day delivery service

Can I delay delivery after I placed my order?

We will only consider delaying your order if you submit your request prior to placing the order. After the order has been placed we will be unable to honour your request.

How much does delivery cost?

From 01/11/20 until further notice delivery is charged a flat £8.00 rate. This is to accommodate cost of additional winter insulation & heat pack (when required). We use DPD fully tracked Guaranteed Next Day delivery which should arrive the next working day once dispatched. All orders are charged a flat £8.00 rate for shipping (more about delivery). Local delivery within Wellington Somerset is free on any order amount.

Do you offer delivery outside of the UK?

Unfortunately we only ship within the UK currently.

What do I do if I won’t be in when my order is due to be delivered?

If you know you won’t be in when your order is due to be delivered, you will need to contact DPD to arrange leaving your parcel with a neighbour or in a safe place. Please be aware that we are not responsible for any theft, damage, or damage caused by the weather to your order if you decide to leave it with a neighbour or in a safe place as detailed in the terms and conditions.

Can I collect my order?

Unfortunately we are an online shop only, so we can not accept collection. We do however offer a delivery service within TA21 postcodes. We deliver only on Thursday and Sunday evenings between 7-8pm.

Do you offer free local delivery?

Yes we do, free on any order amount within TA21 postcodes. We only deliver twice a week on Thursday and Sunday evenings between 5-8PM, so please ensure you will be at home before ordering.

Can I track my order?

Once your order has been shipped, you will receive an email containing your track and trace reference. You can use this to track your order.

PAYMENTS
When do I make the payment?

Payment is made at the time of ordering. Without payment the plants won’t be set aside for you as it is a first come, first serve basis.

What payment methods do you accept?

We currently accept credit/debit card or Paypal.

REFUNDS
Can I return my order?

We are sorry to hear that you are not satisfied with your order. We are confident our product packaging will minimise any damage, but from time to time it can happen as we can’t control the transit process! Therefore we can not accept returns, however please contact us via email contact@littleedentropicals.com within 48 hours of receiving your product (with clear pictures of the product as you received it) as this will give us a chance to help resolve any issues. If the plant is beyond saving and we were informed of this within 48 hours of you receiving this order, then we will work out suitable compensation as detailed in our terms and conditions.

Can I get a refund?

If the product is severely damaged i.e. not just leaf/petiole damage then providing you contacted us via email with your concerns at littlecontact@littleedentropicals.com within 48 hours of receiving your order (with clear pictures of the plant as you received it) – This will give us an opportunity to help resolve any problems before they worsen. If the plant is beyond saving then we will discuss your refund with you further. We will only refund the product that is severely damaged providing the above conditions have been met (Not the rest of the order or the delivery costs).

My plant looks different to the picture on your website?

We usually take one set of photos when our plants arrive from the nursery. Unfortunately we are unable to take a picture of each individual specimen to display them on the website. Mother nature doesn’t make any two plants the same so naturally there will be slight variations – such as size, colour or detail.

CONTACT
I have a further question not listed here? 

Please email us at contact@littleedentropicals.com and will aim to respond within 72 hours.